Rob
My partner and I have both been looking to relocate to London for a few months, and one of the hardest parts of this sea change is finding somewhere to live.
We e-met Rob at the start of the year as we were in France and wanted a head start on our property search.
Rob instantly got back to us with numerous properties that matched everything we were looking for. Rob even gave us a video tour via WhatsApp to help us get a feel of London from France.
Even though the first property Rob showed us we missed out on, he tirelessly came back to us with multiple times to touch base and ensure we had options upon our move to London.
We finally got the chance to meet Rob face to face and we could tell straight away how genuine he is as a person. This was so refreshing as we had met a few other agents who didn’t seem to care, they just wanted to close a listing. Once we decided on a property Rob was still so easy to contact and was incredibly patient with us as some checks took longer than expected.
He has really made our move here to London so much easier and I am incredibly happy that he work with us.
- Client
Will
We had the pleasure of working with William Ridge during our move from the United States to the UK, and we can't recommend him highly enough! Not only is he incredibly knowledgeable about the housing market, but his talent and expertise in real estate truly set him apart. From the very beginning, he was exceptionally responsive, answering our many questions promptly and with clarity. Moving to a new country can be daunting, especially when navigating unfamiliar guidelines, but he made everything so much easier. He took the time to walk us through the UK housing process, explaining each step and ensuring we understood all the details. His deep understanding of the market, combined with his proactive approach, made the entire experience feel seamless. It’s clear that he’s a true professional with a passion for helping clients. His dedication, attention to detail, and genuine care for our needs were evident every step of the way. If you're looking for someone who is not only highly skilled but also goes above and beyond for their clients William and the Draker team is who you want to use.
- Client
Jordana
I wanted to take a moment to thank and recognise the outstanding support I recently received from Jordana, who went above and beyond her usual duties to assist with a late-night move-in for us at Babmaes Street.
The circumstances were quite challenging, but Jordana stepped in with her usual professionalism, dedication, and willingness to help. She ensured that the entire process went smoothly and efficiently, despite the late hour, and her commitment truly made a difference.
I wanted to ensure her efforts didn’t go unnoticed, as she has truly exceeded expectations and exemplifies what it means to go above and beyond.
Thank you for taking the time to read this.
- Client
Jack
I had the pleasure of working with Draker Real Estate, and I cannot recommend them highly enough. From the outset, Jack Morris went above and beyond to ensure I found the perfect place to stay in the UK in an incredibly short time frame. As an international young professional, I was facing the added challenge of organizing everything remotely, but Jack made the entire process seamless.
He took the time to understand my needs and preferences, then worked quickly to secure a property that was not only within my budget but also perfectly suited to my lifestyle. What impressed me the most was how Jack had everything set up well before I even arrived in the UK—he arranged all the necessary paperwork and made sure I had a place to call home from the very first night.
For any international young professionals looking to relocate to the UK, I highly recommend Draker, and especially Jack Morris. His attention to detail, efficiency, and care made the transition smooth and stress-free. Thank you, Jack and the Draker team, for making this process so much easier!
- Client
Jack
Jack was absolutely fantastic on our search for a new flat. He sent through lots of great options for us as a couple, and took me to see two of them. Even though I was silly enough to get my directions wrong and miss one of the viewings, Jack was very graceful and still offered to walk me through the property on FaceTime and sent through a video. He also drove me to another property which was much appreciated, and offered lots of help and details whilst showing me round one of the properties.
Whilst we did not end up finding the right property for us with Draker Lettings, Jack definitely went above and beyond to make our experience a good one.
Thanks so much!
Jennifer
- Client
Luke
This is the first time I’ve used Drakers and was thrilled to have been connected with Luke Anderson.
From the outset, his professionalism was outstanding in every way. His ability to accommodate a tricky brief was simply amazing. Not only that, his phone manner and in person are truly wonderful. Being a relocation agent, I deal, as you can imagine with many letting agents, and I can honestly say that Luke is a cut above the rest and will have a very bright future.
An example is that my client is flying in from Bulgaria to Heathrow and won’t arrive until after hours on a Saturday – without any hesitation, Luke offered to check my client in when he arrives. That is dedication and kindness above and beyond what is expected.
It sounds like he’s paid me to say this!!! However, I can honestly say you have one incredible employee there and am looking forward to working with Luke in the future.
Congratulations on having him on your team.
- Client
Sukh
I had the pleasure of getting assisted in my flat research by Sukh Kaur.
I just wanted to drop you a line (and I never do reviews!!) because she’s been absolutely fantastic, from every point of view.
First of all, on the human side, she’s been nice and kind, and treated me like a person who needs help rather than someone to desperately sell something to and try to exploit, which is the usual agent attitude I totally hate! She’s positive and friendly and I really enjoyed chatting with Sukh.
She has also been amazing on the professional side of things, going really above and beyond, by understanding my requirements very well and trying to find the right property for me, with the features I requested.
She used her car to take me around and facilitating me in the viewings, saving me so much time!
She’s been texting me all the time, but without being aggressive or too annoying, just the right check-ins at the right time.
It’s a pity that Draker didn’t have the right property for me at that time, but I experienced renting with Draker before and I was already really pleased. After this experience with Sukh, Draker will be my first go to agency when I have to move again. Hopefully I will be able to get Sukh’s support again!
- Client
Rob
Just wanted to leave a review after dealing with Rob and Mo at Draker to lock in a great property in the last couple of days - very exciting!
Dealing with Rob was an awesome experience from start to finish - he was early for both of my viewings, was full of energy and genuinely made it feel like he was interested in my preferences (as opposed to just trying to sell me on a flat), and extremely professional in terms of guiding me on making an offer and next steps. Working with Draker in general has been a breeze - contract signed and apartment locked in a day after the viewing, which is epic! I know who to reach out to whenever I look for my next place. Keep up the good work!
- Client
Rob
Rob provided exceptional service during my property search. He was consistently responsive, attentive to my needs, and went above and beyond to ensure presenting me suitable options. He demonstrated a clear understanding of my requirements and followed up with patience and professionalism, making the entire process smooth and supportive. I greatly appreciate his dedication to excellent client service.
- Client
Mo
I honestly cannot sing Mo's praises enough, not only is he very professional and informed, but he has been thoughtful, understanding and has become a trusted advisor during this process. His team are a testament to him and truly in my 10 years of living in London (renting and owning) I have not come across such excellent service from estate agents. I will be recommending him to all my friends who live in the area, and as I've said to him before I just need him to move into sales in time for when I choose to sell my flat! Thank you Mo for everything!
- Client
Jordana
I can’t express enough gratitude for Jordana’s incredible efforts in our latest social media initiative. She truly went above and beyond, participating in our new concept that showcased six distinct outfits negotiators could wear, emphasizing how dressing well in the lettings industry can elevate confidence and help seal deals.
From the get-go, Jordana was exceptionally well-prepared, bringing a variety of perfectly coordinated outfits to the shoot. She took the time to pack and transport all the outfits herself, making sure each one was perfectly steamed and ready to go. This level of dedication speaks volumes about her commitment to ensuring that our content reflects the high standards of Draker. Her attention to detail and readiness were remarkable. Despite this project being outside her comfort zone, especially being in front of the camera for an intense, style-focused shoot, Jordana remained flexible, open to direction, and handled everything like a pro.
What stands out even more is her positive energy. Despite her busy schedule, Jordana always offers her time and help with a smile ready to contribute creatively. Whether it’s for this shoot or any of our other projects, Jordana never hesitates to step in and support us.
Thank you, Jordana, for your unwavering dedication and for consistently going the extra mile. You’re an absolute star, and I look forward to more collaborations with you.
- Colleague
Luke
I wanted to briefly appreciate the absolutely amazing services that Luke provided as part of my property search.
Over the past 3 weeks I’ve engaged with >20 agents on my search for the ideal property. My situation wasn’t easy as I am currently not in London and occupied with work during the week.
Luke was by far the most helpful agent I’ve worked together with. He worked around my schedule with very early and late calls. Did multiple virtual viewings together with me in a highly professional way (e.g., not just videos but showed me the entire area, sent additional pictures videos for quality control, and took a lot of time to give me additional context). Most importantly he was extremely trustworthy, something I missed with a lot of the agents I engaged with. He genuinely tried to help me find the right property.
Eventually, I found the ideal place through a pointer out of my own network. But for my next property search I’ll surely come back to work together with Luke again.
- Client
Jordana
I just want to make sure that Jordana gets acknowledged for her exceptional grace under pressure and going the extra mile for me.
My tenants were due to show up and she went to do a last minute check on the flat, only to discover the cleaners hadn't shown up! She handled it calmly and kindly, changing linens and getting the place spic and span in time for the tenants arrival. I was mortified to think of this elegant agent having to do all this extra hard work, which was not her responsibility, but she did it with such good humour. Jordana was the very definition of grace under pressure and I am forever grateful to her.
It's people like Jordana that make me recommend Draker to anyone looking for rental agents in SW6!
- Client
Spike
I would like to commend Spike for going Above and Beyond for one of our landlord’s.
Spike helped the landlord way beyond our standard with the deposit release process. Understanding the importance of the matter to the landlord he spent hours on the phone with her to go through the deductions that she would like to propose.
Unfortunately, the tenant was not in agreement with this so raised a dispute with My Deposits. Spike then arranged to meet the landlord in the office, and he sat with her for hours going over everything step by step.
To the landlord’s dismay, the dispute did not go in her favour, but Spike has continued communicating with the landlord, proving how much he is there to support her.
In a service-based role, it is not always possible to give the client exactly the outcome that they want especially when the result is being decide by a third-party adjudicator. However, Spike has controlled the relationship and although the landlord did not receive the results she wanted, her support and appreciation for Draker is completely unwavering with her remaining Draker and Spike’s number one fan.
Spike has shown an amazing an example of going Above and Beyond with the outstanding level of customer service he has provided to one of our Landlords!
- Colleague
Lottie
I just wanted to say a big thank you to Lottie for her great work on the viewings and for making the process so straightforward and stress free.
Sometimes it can be a chaotic and awkward process part of letting, but this was a different experience - I was so impressed! She is efficient, organised and calm. I’m grateful to have had her on board and it was a pleasure to have her around.
It’s so refreshing to work with an agent with such a thoughtful and genuine nature. I felt my property was in trusted hands, and she understood my needs without having to explain. Lottie found my tenants within a short period of time at full asking price. I think they will be a great fit.
- Client
Jordana
I wanted to thank and commend Jordana for going above and beyond when arranging the rental of a flat for my parents over a number of years. Jordana is absolutely fantastic. A couple of examples are staying beyond working hours to deliver keys and support check-in for my parents and being very thoughtful / proactive with suggesting flats. Jordana is definitely a big reason why I keep coming back to Draker every year!
- Client
Aiden
I would like to recognise Aiden for truly going Above and Beyond in assisting our client with the set up of their property for a short term rental.
Unfortunately, due to the passing of a family member abroad, our client was unable to arrange travel back to London to facilitate the set up for a short-term rental tenancy as planned, which was due to move in the very next day. To ensure the tenancy could go ahead, and unaware of quite how big a task was ahead, I’d asked for an extra pair of hands to help me with the set up and in true Draker spirit Aiden was more than happy to get stuck in!
Aiden and I arrived to the property, only to find the delivery of almost any and every item you could think of for this tenancy; from bedding and towels, to a new TV, any item of kitchenware Peter Jones supplied, bathroom vanity accessories, a kettle – you name it, it was all sitting neatly in what may only be described as a mountain of boxes spanning the square footage of the living room. Unphased by the mammoth task ahead, Aiden rolled up his shirt sleeves and ploughed through box after box and got to work with a smile on his face (supported by some excellent gospel music and supporting harmonies from him) through 30+ degree heat for over 3 hours. Acknowledging perhaps making the beds and interior styling weren’t quite his areas of expertise, Aiden deftly unpacked every box, assembled, and set up the TV and took charge of operation cleanup.
It was my first time working with Aiden, and he really demonstrated what it is to be a Draker team player and a willingness to help – and his enthusiasm made what would otherwise have been a disgustingly hot and miserable afternoon (almost) enjoyable. Nothing was too small or big a task for him to handle and I’m so grateful for his help in making sure this tenancy went ahead without a hitch. I know both our client and tenant were over the moon with the outcome.
Thank you Aiden!
- Colleague
Luke
I have been a client of Draker for a few years now, and as a landlord I have always found their service and staff exceptional. Luke Anderson - the negotiator who helped me throughout the entire letting process this year - was very professional, polite, helpful and his communication was excellent. He made a special effort to make sure the everything went smoothly. In previous years William Ridge was outstanding too.
Highly recommended to any landlord!
- Client
Ella
Ella has been consistently reassuring and supportive while renting my properties with Draker. She always takes my calls and gives the advice needed. In so many scenarios, she took it a step forward to help and guide me with any situation, and always goes above and beyond with a smile 😊 which in this world is rare.
As an overall, Draker has been amazing from start to finish. I personally had other agents approaching me to put my properties with them with a discount, however, I never been tempted by the offer because keeping business with Draker is worth every penny.
- Client
Luke
I would like to write to commend Luke for going above and beyond with the tenancy on 30 Hirst Court.
Luke had done a perfect job, explaining everything with professionalism and care to his applicants. He achieved 12 months’ rent in advance and had everything signed and paid quickly.
On the day of the move in we were instructed by our client to not release keys due to a legal complication. Luke stayed with his applicants for over four hours, patiently caring for them throughout what would have been a stressful and emotional time.
It is mainly due to Lukes’s patience and high level of professionalism that the situation was more easily controlled and managed, reducing the overall impact.
Well done Luke and thank you.
- Colleague
Jack
Outstanding service and a pleasure to work with
The Drakers team are supremely professional and extremely helpful in all aspects of letting property. They make the process as straightforward as possible, and most definitely go above and beyond the call of duty!
- Client
Sukh
On the day returning to the office from her annual leave which can often be a very busy and stressful day in the life as a Draker agent, Sukh went above and beyond to ensure that her tenants successfully move into their new home (houseboat) as well as possible.
The landlord had advised that he was satisfied with the level of cleaning but Sukh was not comfortable with the condition of the property and despite the advice the landlord did not wish to carry out further cleaning.
Sukh took it upon herself to visit the property, mop and bucket, hoover and marigolds in hand and spent almost three hours cleaning the property and literally mopping the deck!
All in aid of trying to provide the best moving in experience for her tenants Sukh went above and beyond in Draker style.
Well done Sukh
- Colleague
Jordana
Hello,
We recently have contracted a short term rental with you.
My wife and I would like to mention Jordana and that her facilitation of the tenancy process was really excellent and a key reason why we contracted. We looked online at a number of properties but she was the first agent / negotiator that we contacted that put a real effort in to specifically help us . The correct property was of course key, but it was her endeavour that got us over the line and caused us to choose this property over others that we had been also offered.
- Client
Mitchell
I just wanted to provide you with an above and beyond by Mitchell over the past 4 weeks.
We had a tenancy due to start at 72 Ensign House, but due to old leak the building allowed builders in to start work on the property without our knowledge.
Ben had to regularly keep the new tenants up to date and regularly delay their move in date and was assisting with getting the property ready.
But mainly, in the background Mitchell was working tirelessly to get this sorted.
Contacting the building firm daily to get updates.
Arranging for the removal of the furniture
Arranging for the re-instatement of furniture
Keeping the landlord up to date of all issues and works taking place.
Meeting contractors and the furniture teams there to make sure everything went smoothly
Working with Ben to make sure the property was ready for the move in.
The work starting was completely out of his and Ben’s control, however Mitchell took the problem on, and made sure he was involved every step of the way including multiple visits to the property so that this was completely as quickly as possible.
The tenants have now moved in and are very happy with the property.
Without his support and pro-activity it is highly likely the work would have taken longer and the deal wouldn’t have gone ahead.
Both Ben and I are grateful for his support throughout.
If you do need any further information please don’t hesitate to ask.
- Colleague
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