Everything you need to know about our compliance & complaints procedure

Draker | KFH are a member of The Property Ombudsman https://www.tpos.co.uk, which is a scheme providing consumers and property agents with an alternative dispute resolution service.

The company, which operates independently as a not-for-profit, is designed to achieve a full and final settlement of the dispute and all claims made by either party.

The Ombudsman provides redress, where appropriate, to consumers whose complaints are considered on a case by case basis.

We are committed to providing a high quality service to all clients. If you think something has gone wrong, please tell us about it. This will help us to improve our standards.

Please find below a standard procedure of how we deal with formal complaints and the timescales we follow.

We find it often helps to make the issues clearer to both of us if you make your complaint in writing or by email but you may make a complaint by telephone.